Refund Request for Cancellation on the Day of Departure

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Refund Request for Cancellation Form

Please use this form only to submit your inquiries to the ”HAKONE TRIP” Website.

On the day of departure, you cannot cancel your reservation via My Page.

Please call the accommodation facility directly to notify them of your cancellation,

then submit this form to request a refund.

We will confirm your cancellation with the facility before processing the refund.

It may take time to respond to some inquiries as we need to verify facts and situations.

For information about management of personal information, please refer to our Privacy Policy.

https://hakonetrip.odakyu-global.com/privacy-policy/

Please note that the entire reservation will be canceled.

Partial cancellations for only some guests are not accepted.

Cancellation Notification to Accommodation FacilityRequired

I called the lodging facility to cancel.

※Before submitting the application form, please contact the accommodation facility directly by phone to inform them of your intention to cancel the reservation.

Time of cancellation notificationRequired

※Approximate time

Reservation NumberRequired

※10-digit number starting with 8

representative

First NameRequired

Last NameRequired

E-mail AddressRequired

Please re-enter your E-mail to confirm.

A confirmation e-mail will be sent automatically to your e-mail address. Re-enter the email address to confirm.